FAQ
Getting the cabinetry layout right
Can you design my joinery project?
Absolutely! Please send us email with some details about your project to info@renstudio.com.au to get the ball rolling.
How do I design it myself?
All projects that use Ren Studio products require a completed IKEA cabinetry plan use either the Metod, Besta or Pax planning software.
Many clients work through this process with IKEA consultants, and some are comfortable planning it themselves at home. If you need help, get in touch!
Ordering and returns
What do I need to begin?
You'll need a finalised IKEA plan to start the process. Cabinetry plans are generated through the relevant IKEA planning tool (ie Metod Kitchens, Besta Living, Pax Wardrobes) and will need to show doors and drawer fronts so the arrangement of the joinery is clear.
How do I order?
Most of our clients place their orders right here on our website.
The IKEA joinery components are separated by 'cabinet numbers' on the PDF version of the IKEA planner - this is the best part of the order to use as a guide.
To order, use the filters in our shop section to choose the profile, and finish and size of the piece you require. Colours are chosen on each product page.
Can you put my order together for me?
Absolutely! We love putting orders together for our clients as it gives us a chance to see the design before the order is placed. We do charge $200 for this service, just to cover the time involved. This fee is fully redeemable on the cost of your order.
If you'd like to pursue this option, please send through your finalised IKEA plans (with IKEA doors on) to info@renstudio.com.au. Please note revisions to the design may incur an additional charge.
Do you accept returns?
No. Our products are made to order specifically for your project, so we're unable to accept returns. Please refer to our Terms and Conditions of Sale for more info.
Do you have a showroom?
No, we're an online offering but have samples available for purchase and are always available to chat if you have questions about the process, your design or anything related to your joinery project.
Quotes and indicative costs
Can you provide a quote?
Yes. As all pricing information is available on the site, we charge $200 for quotes, just to cover the time involved. This fee is fully redeemable on the cost of your cabinetry order.
All custom pieces are by quotation only at no charge.
How much will my kitchen cost?
We've put together some indicative pricing to assist as you plan your project and budget.
Lead times and shipping
When will my order be ready?
Our production lead times vary by finish, and may take longer in our peak production period of October to December.
Raw orders have a production lead time of three weeks. Renwood, Supermatte and Timberline four weeks, Customcoat orders around eight weeks and Natural Veneer around 15 weeks. Freight time is additional and varies by location.
We recommend not scheduling trades until your panels have been received.
How will my order arrive?
Our Shipping Policy has all the details. Please read it thoroughly before placing your order.
What is your Christmas closure period?
Everyone needs a break. Our manufacturers and painters all close over the Christmas period and we do too, so if ordering around this period your order will take longer to manufacture. We will, of course, keep you in the loop if you've placed an order at this time.
Custom sizes and colours
How do I order doors for non-IKEA joinery?
All custom pieces are provided on a quotation basis only. Please fill in our Custom Ordering Sheet and email it to us at info@renstudio.com.au. We aim to have quotes back within two business days.
Do custom panels come drilled for hinges and drawer runners?
No. There's simply too much variation in hinge placement and types for us to be reliably accurate. Custom doors and drawer fronts are supplied with a 'clean' back face, meaning they will need to be drilled on site by the installer.
How hard is it to 're-face' an existing kitchen?
Well, it really depends. If the kitchen is comprised of base cabinets and wall cabinets only, it's generally pretty straightforward. If the space has full height panels running between cabinets it can get tricky, as it can be (very) difficult to remove and reinstall those particular panels. If you'd like some advice, please email us through some pictures of the space and we'll take a look.
Can I mix custom pieces with IKEA?
In theory yes, but it can be tricky due to the differences in depth between cabinetry types. Mixing and matching works best when the joinery pieces are completely separate. If the cabinets are joined, we recommend replacing them with new IKEA cabinets if it's possible.
Are there an size limitations for custom items?
Yes. We can only freight to an overall height of 2400mm.
Can you custom spray to a colour of my choice?
Yes. We can match our Customcoat finish to any colour in the Dulux, Resene or Porter's Paints atlas for no extra charge.
Product information
What are your products made from?
Customcoat panels are made from 18mm thick environmentally rated, moisture-resistant, medium density fibreboard (MDF), with a polyurethane painted finish to one side and the edges of each panel. The back side is white.
MDF is an engineered wood product made by breaking down hardwood or softwood residuals into wood fibres, combining it with wax and a resin binder, and forming panels by applying high temperature and pressure. MDF is generally denser than plywood and used in similar applications. It is stronger and denser than particle board [chip board].
Supermatte panels are fingerprint-resistant, matte finish high pressure laminate laid to one side of MDF board with matching edges.
Renwood and Timberline products are low pressure laminates laid to two sides of MDF board with matching edges. Please note, grain matching is not possible for Renwood and Timberline fronts. All timber laminate panels are manufactured with the grain running vertically. Plinth panels are manufactured with the grain running horizontally.
Are your sizes exactly the same as IKEA's?
The sizes of our doors and drawer fronts mirror IKEA’s sizing. Unlike some IKEA styles, our panels are 18mm thick, including cover panels and plinths (skirting boards).
Our cover panels are slightly larger than IKEA’s, as the cover panels IKEA offers sit slightly behind the finished face of the cabinet. Our preference is for cover panel edges to instead sit flush with that front face, hence the slightly larger size. The difference is a few millimetres only.
We also offer oversized cover panels for installations in which the walls or floors are unlikely to be square – which is the case in many older Australian homes. In these cases, scribing is required for a professional finish. Scribing is a technique used to fit joinery neatly to uneven walls and floors, and requires cutting panels on site to fit the application exactly, hence the larger sizes.
Our PAX doors are slightly longer than the IKEA sizing, so that the (in our view, unsightly) plinth is concealed. There is a 20mm gap between the bottom of the door and the floor.
Do you offer all of the panel sizes that IKEA does?
Yes, with one exception – IKEA's largest cover panel 910mm high x 2440mm wide (usually for fixing to the front face of a kitchen island). In its place we suggest using smaller panels with expressed joins, which looks good provided the join positions are thoughtfully located.
What internal hardware do I use?
Our doors and drawers come pre-drilled and ready for IKEA's drawer runners and door hinges.
What are overhang doors?
We offer an 'overhang' option for wall cabinet doors, which means the cupboard door will hang down over the bottom of the cabinetry carcass. This can be a good choice for many reasons – the overhang helps to conceal under cabinet lighting (as an IKEA deco strip might) and acts as a handle for a clean and uncomplicated aesthetic.
The additional 30mm length of our overhang doors also allows for a matching cover panel to be fixed to the cabinet underside, meaning the (somewhat unattractive) visible underside of the cabinet can match the finish of the doors chosen. Purchasing an additional cover panel obviously increases the cost of the order, however it will contribute to giving your project a high quality, well executed result – this is a technique professionals use.
For overhang options you will need to specify a left or right hinge side. Left hand hinge side means the hinge side will be on the left-hand side of the door when you are looking at it in a closed position.
Do you supply panels for integrated appliances?
All IKEA integrated appliances use standard door and drawer panels for integration – this is how IKEA would sell appliance panels to you. If you've planned your kitchen with an IKEA integrated appliance you will find a corresponding door or drawer front on your item list.
If you intend to install a non-IKEA integrated appliance, we strongly recommend checking all data and installation sheets to ensure that the product will work with IKEA's Metod system and its associated dimensions. A handyperson, cabinet maker or installer may be able to assist in getting a non-IKEA integrated appliance to fit. We can make a custom panel for your appliance, but to do so you will need to submit a Custom Manufacturing Form with the details required.
What hinge side should I choose?
In some cases you must choose whether the door will have a left or right hand hinge side. Left hand hinge side means that the hinge is on the left if you are looking at the door when it is closed.
Do your products come with a warranty?
We absolutely stand behind our premium quality product and we are proud to offer a warranty for our custom doors and panels against any manufacturing defects or freight damage.
Unfortunately though, once doors and panels are installed, we cannot provide warranty coverage for damage that may occur as a result of everyday use, including rough handling, incidents caused by children or similar.
Natural timber veneer
What do I need to know?
Timber veneer is a natural material with inherent variation in both colour and material properties. Clients must expect colour variation and natural features in timber veneer orders - it's a feature not a flaw!
Our timber veneer finish samples are indicative colour samples, as depending on where the sample is cut from on the sheet, it may appear lighter or darker in tone than a complete, much larger, joinery item.
Natural veneer doors, drawer and cover panels are manufactured with the timber grain running vertically. Plinth panels are manufactured with the grain running horizontally.
What are timber veneer panels finished with?
Our timber veneer products are completely finished with a hard-wearing, water-based based finish.
Can timber veneer fronts be grain matched?
Yes! We can provide vertical grain matching on request, for a small additional fee. Please get in touch for details.
Painting Raw doors and panels
How do I paint Raw products?
Our Raw doors and panels are a really popular choice - handpainted kitchens are a staple across the US and much of Europe.
The process is quite straightforward, and we've put together some advice about painting our Raw products.
Installation
Can you recommend an installer?
In nearly all cases yes - we have a solid network of great installers we can recommend in most states. Please shoot us an email at info@renstudio.com.au for details.
I'm joining two or more Besta units together but can't find a top long enough. Can you help?
It's really common to join two or more tops together in joinery projects - even in luxury joinery jobs. Professional installation is best, and we recommend installers use something called a 'Zipbolt' to get a clean, professional and seamless-looking join.
How do I install cover panels? Are they load bearing?
Cover panels are not load bearing and are used to conceal the internal IKEA cabinet.
Pax cover panel installation
Besta cover panel installation
Trade program
Do you offer discounts for architects, designers and builders?
Yes. Please see our StudioPro Trade Program for more details and to apply.
Collaborations
What's involved?
There's a bunch of talented renovators across the country doing seriously beautiful work. Please get in touch if you're one of them, to see if your project and audience are a good fit for a collaboration. We'd love to hear from you!
Get in touch
While we operate online, we're real people! Please get in touch at info@renstudio.com.au if you need a hand with your project. We respond within a business day.